01 Information We Collect

We collect personal information you provide directly to us, including when you make a reservation, sign up for SMS updates, or contact us:

  • Name and contact information (phone number, email address)

  • Reservation details (party size, date, time, special requests)

  • SMS opt-in consent records and communication preferences

  • Feedback, reviews, or messages you send us

We may also collect limited technical information when you interact with our website (such as browser type and page visit data) through standard analytics tools.

02 How We Use Your Information

We use the information we collect for the following purposes:

  • Confirming and managing your reservations

  • Sending SMS messages you have opted in to receive — including reservation reminders, operational updates (hours, closures, wait times), and promotions

  • Responding to your questions and customer service requests

  • Improving our restaurant operations and guest experience

  • Complying with legal obligations

SMS messaging: We send text messages only to guests who have explicitly opted in. You may opt out at any time by replying STOP to any message from us. Standard message and data rates may apply. Message frequency varies.

03 Who We Share Your Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service providers: Third-party vendors who help us operate our business (e.g., reservation platforms, POS systems, SMS delivery providers) under confidentiality obligations and only as needed to perform services on our behalf.

  • Legal requirements: When required by law, court order, or governmental authority.

  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

SMS Consent: Phone numbers collected for SMS communications and SMS opt-in consent are never shared with third parties or affiliates for their own marketing or any other purpose.

04 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with legal obligations. Opt-out records are retained indefinitely to honor your preferences.

05 Your Rights & Choices

You have the right to:

  • Opt out of SMS messages at any time by replying STOP

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Contact us with any privacy-related questions or concerns

06 Children's Privacy

Our SMS program and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

07 Contact Us

For privacy-related questions or requests, please contact us:

Mama Lin's Soup & Leaves

Operated by Hottest Pot Inc.

Plaza 183, San Marcos, Texas

Email: info@mamalins.com

Phone: (512) 000-0000